Should anyone need assistance please drop me an email and I can give you the company's name and telephone number. I have a fantastic IT company I use and I would love to give their name a shout out here, but I am not sure if that is allowed. With the right IT person, set up that emulator and the desktop software works beautifully. I am posting this for there is so much FALSE information about the Surface Pro X and QuickBooks 2020 for desktop. I am well-versed in tax law and accounting FASB rules and regs.but when it comes to IT I must rely on an experienced IT person for issues such as this. The Surface Pro X can natively run 64-bit apps but only those that have been ported to ARM64, an evolution of ARM that supports 64-bit processing. Understand that an x86 emulator, ARM chips can run 32-bit apps, but not all 64-bit versions. HOWEVER, with an ARM based processor (and I will not even begin to explain what the heck it is - an IT person knows what it is) - anyway, with this ARM situation and QB 2020 and Surface Pro X, it is WISE to get an experienced IT person involved, for he then knew the fix, which was to set up (or install, I am not sure) an X86 emulator. QuickBooks is on a 32 Bit, so that was ok and it installed correctly. #WINDOWS 10 VERSION 1903 AND QUICKBOOKS DESKTOP 2019 64 BIT#The IT person realized the issue was something to do with ARM, 32 and 64 Bit software. However, the fix did NOT fix the "freezing" of the QB software. There was an issue with Office 365 but my IT guy fixed it. #WINDOWS 10 VERSION 1903 AND QUICKBOOKS DESKTOP 2019 INSTALL#The IT person set up a remote session and got into my computer, checked the install and it was fine. I then called my IT company we use from time to time (most IT work we handle ourselves, but there are times when we need outside assistance). This happened continually and all the questions and answers in these forums AND calling QB support did NOT fix the problem. Then after 20-30 minutes QB would freeze and the only thing to do was to go to Task Manager and stop the program. Although at first when installed the program worked great. I am using QuickBooks Pro 2020 for Desktop on a Surface Pro X. I'm only a post away if you have any other questions. I've also included these Microsoft articles that explain the changes and give you further information about the update: Verify the update is installed by pressing View Update History from the update window.Follow the on-screen instructions to install the latest Windows update.Choose Windows Update and press Check for Updates.Go to the Start menu and click Settings.Now you can install the Microsoft update on your computer. Choose About your PC and scroll down to find your version number (reference screenshot below).On your computer, click the Start menu and type About your PC. #WINDOWS 10 VERSION 1903 AND QUICKBOOKS DESKTOP 2019 HOW TO#The steps below will show you how to check what Windows 10 version you have: There was an update released on April 21st, and it helps repair the Windows 10 versions 1809, 1903, and 1909. Our Engineering team has been working on this and were able to partner with Microsoft to find the solution to the error. I wanted to drop in and give you guys an update on the Employee Center crashing in QuickBooks Desktop.
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